Refund policy

We have a 60-day return policy exclusively for defective, damaged, or incorrectly shipped items: you have 60 days after receiving your item to request a return.

We do not accept returns for change of mind, or any reason unrelated to a product defect or damage.

To process your return we'll need: clear photos of the defect or damage, and your receipt or proof of purchase. Once approved, you'll receive a full refund, including return shipping (we'll send you a prepaid label at no cost).

To start a return, contact us at kidsadventure@use.startmail.com. Returns must be sent to the following address:

Kids Adventure
4325 Colonial Cir, 4325 B
Bradenton, FL 34208, United States

If your return is accepted, we'll send you a shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and resolve it.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days.